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SPECIALTY FISHING PRODUCTS

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Policies

Security Policy

Specialty Fishing Products uses the “eWAY Payment Gateway” for it’s online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Specialty Fishing Products or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Specialty Fishing Products.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Privacy Policy

Introduction
Specialty Fishing Products regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all www.specialtyfishing.com.au users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact us using the “contact us” form on this site.

Collection of Information
In order to use the www.specialtyfishing.com.au website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Specialty Fishing Products is collected via correspondence from you or your company. This may be via the telephone, email, mail, directly through our website.

Use of Collected Information
Any details collected from Specialty Fishing Products customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, please contact us using the “contact us” form on this site.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Specialty Fishing Products uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can by using the “unsubscribe” feature on the correspondence received.

Third Parties
Specialty Fishing Products may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Specialty Fishing products does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Specialty Fishing Products site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.specialtyfishing.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement here and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, please notify us via the “Contact Us” page within 7 days of your purchase arrival so that we can resolve any problems. Please be sure to include your order or invoice reference number, email address and advise of your concerns. We will endeavour to respond to you within 2 business days.

In order to request a refund for your item, please contact us via the “Contact Us” page. Please do not send items to us before contacting us and discussing your concern with us. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damage to goods during transit. Specialty Fishing Products therefore advise that you take out shipment registration and/or insurance with your postal carrier. Specialty Fishing Products will not be responsible for parcels lost or damaged in transit.

General

Please be advised that some items we sell are very sharp and can be harmful if not handled correctly. It is therefore recommended that extra care be taken when fishing with children or animals. Please be sure to secure the Scentinel on a solid flat surface before puncturing it, as this can be a hazardous process if care is not taken. Do not hold the Scentinel in the palm of your hand when piercing, place on a flat surface. Please also note that our hooks are chemically sharpened, and very sharp, they pierce skin very easily, please be careful. Specialty Fishing Products Pty Ltd and it's directors, employees, contractors, associates and suppliers take no responsibility for any injury incurred (or subsequential losses) when using any products sold or given away under our name or any of our brands/brand names, via our website or by any other means.

Specialty Fishing Products Pty Ltd
ABN: 67 332 075 458

Melbourne phone: 03 9015 8409

Po Box 2132
Bundoora, 3083, Victoria, Australia